JTL Networks is able to provide customers with unmatched speed, power, and performance only by ensuring that all system policies are enforced.

It is the responsibility of all JTL Networks customers to read and abide by our system policies. Below are the six policies that all customers acknowledge reading and agreeing to:

Appropriate Usage Policy
Spam / UCE Policy
CGI Usage Policy
Bandwidth Usage Policy
Sub-domains Policy
Billing Policy

Appropriate Usage Policy

1. JTL Networks , Inc. reserves the right to refuse service or cancel existing accounts for any reason at any time. In the event of an account cancellation by JTL Networks or the customer, JTL Networks will not issue a refund.

2. JTL Networks , Inc. reserves the right to change fees at any time.

3. JTL Networks Inc. is not responsible for lost revenue, traffic, or data caused by server down time or failure, domain name transfers, or any other error - mechanical or human.

4. Customers of JTL Networks Inc. are forbidden from partaking in an "abusive practice." The following is a list of current abusive practices. JTL Networks reserves the right to add to or modify this list at any time.

Sending unsolicited commercial e-mail with your account. Also, a violation is incurred if any unsolicited email is reported relating to your domain with us in anyway, regardless of what SMTP (outgoing mail server) was used to transmit the message.
Upload, posting or reproducing in any way materials protected by copyright without the permission of the copyright holder.
Participating in an abusive practice will lead to an immediate account termination without prior notice or refund of any pre-payment.

5. Customers of JTL Networks are bound to all system policies not specifically listed within this agreement. A list of all policies can be found in the Policies section and is also available via fax upon request. Violation of any of these system policies will result in an immediate account cancellation without refund or access to hosted files.

6. This agreement is not assignable or transferable without the express written consent of JTL Networks Inc.

7. JTL Networks, Inc.'s hosting services may only be used for lawful purposes. Transmission of any material in violation of any U.S. or any state regulation is prohibited. This includes but is not limited to: copyrighted material, material legally judged to be threatening or obscene, or material protected by trade secret.

The client specifically agrees to indemnify and hold harmless JTL Networks , Inc. from any claim resulting from a breach of these terms, and/or the use of the service which damages another.

8. This agreement shall be governed by the Laws of the State of Ohio. Any action in regard to this agreement or arising out of its terms and conditions shall be instituted and litigated in the Ohio District Court for Franklin County. Each of the parties consents to jurisdiction in such Court and agrees that service of process as provided by the states and rules of civil procedures of Ohio shall be sufficient.

9. This agreement constitutes the entire agreement between the parties hereto.

Spam / UCE Policy

Recent growth of the Internet has brought about more possibilities for abuse of this new communications medium. Thus, JTL Networks has developed the following policies regarding abuse of Internet services. These policies were established to protect you, our customer, form Internet harassment and intrusions of privacy.

"Netiquette" is a term which has come to receive widespread use on the Internet. Netiquette is generally defined as the standards or practices an individual or organization engages in to engender responsible Internet citizenship on their behalf, as well as refraining from standards or practices which would impose undue financial, time, or social constraints on other users of the Internet.

The Internet has no single governing body. There is no Internet Management to complain to when things go wrong. Every facet of the Internet is overseen by individual organizations (such as JTL Networks) whose networks are interconnected to form the Internet. Additionally, every user of the Internet is responsible for his/her own behavior.

Due to the decentralized system of responsibility, the Internet has managed to retain a sense of "community". Even though many large, commercial entities have recently come online, most of the information on the Internet is made available through the efforts of Internet citizens around the world who have a desire to simply share information with other people.

Because the Internet is simply an interconnected set of similar networks, each entity using the Internet assumes some liability for the cost associated with traffic and storage. When the costs of storage space and transmission are all figured together, a single newsgroup posting can cost the collective Internet thousands of dollars! There are similar costs associated with the bandwidth required to transmit e-mail. Therefore, someone using e-mail or news postings for abusive purposes can create a large financial impact on the individual networks involved.

Aside from the financial costs, individuals who have fallen victim to some sort of Internet abuse have other costs including decreased effectiveness of the Internet. For example, someone besieged by SPAM e-mail (a massive bulk e-mail message to subscribers who did not indicate any desire to receive such e-mail) spends additional time downloading and responding to e-mail which was not requested in the first place. A newsgroup subscriber may see their favorite newsgroup overrun with meaningless off-topic advertisements; thus, obscuring any effective information still remaining in that newsgroup.

When a JTL Networks customer performs one of these abusive activities, JTL Networks pays the price as well. The additional time JTL Networks employees spend responding to complaints could be better spent providing other services. If the domain "JTL Networks" appears anywhere in the e-mail headers, we will get complaints. In particularly egregious incidents, angry Internet users have been known to "mail bomb" an ISP by setting up programs to send so much e-mail that the ISP's mail server crashes thereby denying e-mail access to every customer of the ISP. Our system is robust enough to escape most of these types of activities. However, we JTL Networks cannot escape every undesirable activity.

Because of the potential consequences of this type of activity, JTL Networks disapproves of this type of behavior by its customers. Any JTL Networks customer who abuses the resources of the Internet in any of the following ways will lose their access to the JTL Networks network permanently. This includes:

1. Excessive posting of e-mail to Internet users who previously have not indicated a desire to receive such e-mail;

2. Posting messages to multiple Internet newsgroups which are not immediately relevant to the topics of the newsgroups;

3. Posting advertisements on groups that don't specifically permit advertising. (How do you know? Watch the group for a while before you post blindly. If other people are advertising openly, then you are pretty safe doing the same. Don't advertise unless you are sure.)

4. Using the JTL Networks network for any illegal purpose.

There are literally thousands of advertising and marketing resources that are effective and are available for low or no cost. These include classifieds on every one of the thousands of malls on the Internet, your free JTL Networks web space, registering with search engines, appropriate USENET postings. This is not to say that advertising on the Internet is not allowed. It simply means that JTL Networks reserves the right to cancel the account of any subscriber who advertises inappropriately especially through the use of unsolicited mass mailings and spamming using USENET.

If the subject of Internet abuse is still unclear, please see one of the following URLs:

http://marketing.tenagra.com/rfc1855.html
http://www.oak-ridge.com/ibbch4p1.html
http://www.vix.com/spam/

Any subscriber who violates the SPAM policies of JTL Networks will be charged $125.00 per hour for the time it takes to "clean up" the SPAM. This shall include but not be limited to the time required to answer mail from recipients of your SPAM and/or repair any damage to the server due to the "mail bombing" or other actions of the recipients in response to the SPAM.

JTL Networks will turn provide the name and personal information of any person found to be in violation of any laws to the appropriate state and/or federal officials for further legal action.

CGI Usage Policy

Our servers are not your testing platforms. User accounts are on high end, live server responsible for maintaining many accounts. Your server space is being provided to display your finished product to the web - NOT for testing purposes. If you are uploading a script to our server, you acknowledge that you have already tested your script elsewhere and that you know how to install the script. Any script that the on duty administrator deems to be potentially threatening to the overall performance of our web server will be terminated immediately and your account access will be locked out. When scripts are executed that are potentially harmful to the server in the long term, the offending account will be terminated immediately without a refund of any pre-paid fees. A termination includes the purging of all files.

Please note the following cgi usage policies:

The script must use low system resources. Scripts that consume a large amount of server memory or CPU power will be subject to termination, and/or additional fee.
Each user account may not use more than 1% of system resources at any given time.
Scripts may not interact with any server configuration or hardware. Users running scripts that interact with any server configuration or any hardware will be subject to immediate cancellation of the user account without refund.

The script can be used and referenced from any site on the Net (i.e. free counters, etc.); however, scripts must stay within the allowable usage of our system resources. Users using more resources than a single user account is entitled to use will be assessed additional monthly charges.

The script must be executed in a timely fashion. Any script that uses the processor for more than a few milliseconds is subject to removal.
Scripts must be secure. Unnecessarily chmoding scripts to 777 is a policy violation.
Placing scripts in a publicly viewable directory (one without an index.html files) is a policy violation.

Any accounts with scripts found in violation of any JTL Networks policy are subject to future scrutiny of all cgi by our system administrator. If a script is found to be harmful to the system, it will be killed immediately and the account locked until the account owners have been contacted. Any time spent by JTL Networks to kill a script and/or to lock an account will be billed to the account at a rate of $60.00 per hour. Malicious scripts are subject to immediate account cancellation.

Bandwidth Usage Policy

The official JTL Networks policy is to provide enough monthly bandwidth so that any site using normal resources will be able to perform without a problem. If a site uses over it's allotment of bandwidth for its type of account, the customer will be charged an additional $7.50 per GB over over allotment per month. If a site is popular enough that is using more than its bandwidth allotment, then the customer is expected to be responsible for higher charges based on the amount of data transfer. The customer acknowledges, in advance, that he/she will be charged an additional $7.50 per GB per month if the bandwidth exceeds the allotment for the users account.

The customer will be e-mailed a notice once an additional amount is assessed to the customer account. Warnings will not be sent to notify customer that the limit has been reached or exceeded. This term and condition is non-negotiable.

Customers have the right to use their account for any type of legal data transfer including providing free image services that can be linked from the owner's account from any other service.

Sub-Domains Policy

Sub Domain accounts allow webmasters who own more than one domain to host them using the same resources as their main account. These accounts are NOT to be used as resalable accounts. They will be accessible with the same user name and password as the default account.

Account holders can have a sub-domain added to their main account instead of purchasing another full virtual account.

Additionally, all FTP/POP accounts, bandwidth, disk space, etc. will use the admin account. These accounts can be setup with www.domain.com to point to existingdomain.com/domain/.

Restriction

A secure FTP directory may NOT be requested for this account. This means that you may not request one of your FTP accounts to log into this second domain; however, you may have a secure directories within the domains.

Billing Policy

All customers of JTL Networks must abide by all the terms set forth in this and all other policies. Violation of any of these terms can and will result in the immediate termination of an account.

Billing will be made at the first of the month. Prices are subject to change in the future, but are guaranteed through you paid billing period.

SECTION 1.0: ACCOUNT PAYMENT.

SECTION 1.1: PAYMENTS VIA CREDIT CARD. JTL Networks accepts payment via Master Card, AMEX, Visa and Discover card. Usage of a credit card indicates an authorization to cover all future monthly and additional fees with the credit card on file. Credit cards will be charged within the first week of the new calendar month.

SECTION 1.2: PAYMENTS VIA CHECK. For accounts paying by check, payment equivalent to the setup fee and a one-month service deposit must be received at our office before the order will be processed. All invoices sent via postal mail on the fifteenth of each month. Payments are due no later that the 15th of the next month. Customers are responsible for paying their account even if they do not receive their invoice in the US Postal Mail. To help keep track of your account, we provide all customers with viewable customer information in the Members section.

SECTION 1.3: PAYMENT VIA INTERNATIONAL CHECKS.
Checks that are written that do not draw upon a US bank will have processing fees imposed by the banks. Processing fees imposed by the bank will be billed to the customer.

SECTION 2.0: LATE / NON-PAYMENT.

SECTION 2.1: ACCOUNTS WITH NON-USABLE CREDIT CARDS.
Credit cards on file are non usable when any of the following occur:

1. The card has expired;
2. The card declines our charges for any reason;
3. The card is reported lost or stolen;
4. The card is declared invalid by our processing system.

If a credit card payment fails, the customer will be sent an e-mail and postal notice with 15 days to rectify the situation either with a new payment method or my updating the credit card. The charge will be re-attempted periodically within these 15 days with the last retry being on the 15th day. If the card still does not accept our charge and no other payment has been received by the 15th day, the account will be suspended without exception. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $15.00 will be assessed for reactivation. The reactivation fee is non-negotiable.

If JTL Networks does not receive payment within 5 days of the deactivation notice, the account will be permanently canceled. This includes the removal of ALL files that may remain. Canceled accounts can not be reactivated with JTL Networks until the reactivation fee is paid.

SECTION 2.2: LATE CHECK – MO PAYMENT.
If payment has not been received by the 15th of the current month, a deactivation of an account will occur. We will keep the account deactivated for up to 48 hours. All account reactivations will be subject to a $10.00 fee. Accounts deactivated for more than 72 hours are subject to a complete cancellation.

SECTION 2.3: PAST DUE BALANCE OF CUSTOMERS OWNING MULTIPLE ACCOUNTS.
If a customer owns more than one account, any prepayment made toward other accounts will be used to cover the outstanding debt of the current accounts. Additionally, on the next due date or each account, the account will be adjusted accordingly.

SECTION 2.4: FREQUENTLY DELINQUENT POLICY.
JTL Networks considers a customer to be "frequently delinquent" after the third past due or credit card problem notice within any one year period. Customers who become "frequently delinquent" are required to have a positive account balance at all times to receive continued service.

On the 30th day of any month, a "frequently delinquent" customer must have enough money in his/her account to cover the next month's hosting fee. When a "frequently delinquent" customer fails to have sufficient funds to pay for the next month of service, the account will be suspended immediately and the account will remain suspended until payment is made. This policy applies to all payment methods. This policy is nonnegotiable

SECTION 3.0: CANCELLATION POLICY.

SECTION 3.1: REQUESTING OF A CANCELLATION.
A cancellation will only be accepted if it is done by one of the following methods:
1. The customer must submit his/her virtual authorization by requesting cancellation on-line at the Members section, or

2. The customer must fax a cancellation request to 614-781-9583. The request must include the following information:
Account name and password
Cancellation request
Signature of account owner

SECTION 3.2: RESULT OF A CANCELLATION.
When a cancellation request is made, the technical department will immediately remove all configuration information as well as all contents of the account. JTL Networks will remove all files. This may include unread e-mail left on JTL Networks' servers.

SECTION 4.0: REFUND POLICY.

SECTION 4.1: REFUNDS WITHIN THE FIRST 30 DAYS OF SERVICE.
If an account is canceled within the first 30 days of service, the customer will receive a full refund of all account fees except overages. This 30 day policy shall include the 30th day. Any over usage fees including but not limited to additional bandwidth will not be refunded.

*Note: The 30 day money back guarantee does NOT apply to Dedicated Servers or VPS Accounts.

SECTION 4.2: REFUNDS OUTSIDE OF THE FIRST 30 DAYS.
All service rendered to date will be billed and must be paid. Refunds will be issued only for unused service time. Accounts established under prepaid contracts are normally offered a discount. If cancellation of a prepaid contract occurs before the prepaid term expires, the discount will be voided and each month of service used will be billed at the regular monthly rate. If prepayment funds remain after payment of the monthly rate for each month of service used, a refund will be issued.

Refunds are only valid from the date of the official cancellation request under section 3 of this policy.

SECTION 5.0: KEEPING BILLING RECORDS CURRENT.

SECTION 5.1: UPDATING YOUR BILLING INFORMATION. You can submit billing information changes to JTL Networks via the Members section. You may also fax an update to 614-781-9583. Any fax must include the main account user name / password as well as signature or the account owner.

SECTION 5.2: OUT OF DATE RECORDS. Periodically it may become necessary to contact the customer. If the information provided to us is not current, it may lead to customers failing to receive notices. The customer is responsible for keeping records current at all times.

JTL Networks is not responsible for actions that are taken as a result of customer's failure to respond to JTL Networks' notifications.

SECTION 6.0: RESELLER DISCOUNTS.

SECTION 6.1: QUALIFYING FOR RESELLER DISCOUNTS. JTL Networks makes it possible for customers to resell additional accounts or start a WPP business. Customers who have an account with JTL Networks will receive a 25% discount on all additional accounts equal to or less than the default account.

JTL Networks will automatically make the most expensive account the customer's default account.

Accounts only qualify for the discount if they are applied for at the Members section.

SECTION 6.2: RESPONSIBILITY OF RESELLERS FOR COLLECTING PAYMENTS FROM CLIENTS.
Resellers of JTL Networks are responsible for collecting payments from their own customers. Resellers are in turn responsible for payment directly to JTL Networks for the full amount of their monthly bill. Resellers shall pay JTL Networks for the services provided to Reseller by JTL Networks regardless of Reseller's ability to collect payment for his/her services provided to his/her customers. To assist Resellers with the collection of overdue accounts, JTL Networks will suspend an account and then reactivate it free of charge.

"Suspended" accounts will still be billed to the Reseller unless they request a cancellation of the account.

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