|Real People Real Support||Call Toll-Free: 877.765.2300||International: 614.453.1020||CLIENT LOGIN|
Windows VPS Plan modifications
Memory and Disk space allocations for Windows VPS plans have been increased. Existing customers with Windows VPS plans should log in to be sure that your increased disk space and memory allocation has taken affect. Please call 1-877-765-2300 or submit a support request ticket if the upgrades have not taken affect on your account.
Please keep in mind that this upgrade only affects Windows VPS Accounts. Please do not hesitate to contact us if you have questions or concerns.
Click here to view the updated plans.
Circuit provider maintenance Notice:
Start time: 12:00am eastern 05/18/10
End time: 6:00am eastern 05/18/10
Expected Outage/Downtime: none
The purpose of this maintenance is mandatory Splice Enclosure Change out.
During this maintenance window, you should NOT experience any interruptions in service while the maintenance activities are completed because independent secondary and ternary provider routes will be in place. If you do have any period of no connectivity please contact our noc at 1-877-765-2300.
We will be performing layer 3 switch upgrades within our Columbus Ohio (CMH) datacenter between 3am and 5am EST on Saturday , April 25th 2009. These upgrades will cause brief network outages during the maintenance window for Virtual Lan Interfaces 22 - 35. If you have equipment located within vlans 22 – 35 you would have already received a telephone call and email message informing you of the maintenance from your designated account representative.
This will only affect Dedicated Server customers located within vlans 22 – 35. If you have questions please call 877-765-2300 option 5 or send in a support request ticket at http://support.jtlnet.com.
Construction Near Front Entrance
There is currently construction taking place near the front entrance that has completely blocked access. You should park in the rear of the building in the east parking lot. Once you park please call the support line and an engineer will come to the back door to let you in the building. The construction should be finished up by Friday.
Note: Be sure not to park near the loading dock because you will block deliveries.